Our approach
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These are the internationally recognised standards for making web content easier to use for people with a range of disabilities, including vision, hearing, motor, and cognitive differences.
In practice, we work towards things like clear headings and page structure, text that can be resized without breaking the layout, sufficient colour contrast, descriptive text for images, keyboard navigation, and labels on forms so screen readers can make sense of them. Accessibility is ongoing rather than a one-off task, so we review and improve as we update the site.
Getting help in your language
Immigration and study decisions are complicated enough without a language barrier on top. If English isn't your first language, we can talk with you in Hindi or Punjabi, and we'll do our best to make sure you understand your options and the information on this site. Just let us know what you need.
If something isn't accessible
We know we won't get everything right, and some parts of the site or third-party tools we use may not yet meet the standard we're aiming for. If you come across a page, document, or feature you can't use, please tell us. Your feedback helps us fix problems we might not otherwise spot.
When you contact us, it helps to include the page or document you were trying to use, what went wrong, and the device, browser, or assistive technology you were using. That lets us reproduce the issue and sort it out faster.
If you need information from our website in a different format, get in touch and we'll work with you to provide it in a way that suits you.
Alternative ways to reach us
You don't have to use the website to work with us. You're welcome to contact us by phone, email, or in person, whichever is easiest for you.